Remote Service

The COVID-19 pandemic presented a major challenge for our customer, a medium-sized machine and plant manufacturer. The company faced a business interruption due to difficulties in sending service technicians to customers. The solution was to expand the service offering through remote service and to perform the services digitally.

The impact of the COVID-19 pandemic on operations

Ein Smartphone mit einer Benutzeroberfläche, die das Know-how von Skywize bei der Entwicklung intuitiver und benutzerfreundlicher Schnittstellen für die Integration komplexer Systeme repräsentiert

The impact of the COVID-19 pandemic on operations

The COVID-19 pandemic presented an enormous challenge for our client, a medium-sized machine and plant manufacturer. The inability of service technicians to visit customer sites, or to do so only under particularly difficult conditions, meant that the company faced unprecedented business disruption, which had a direct impact on its ability to meet customer expectations. As the projects could not be completed on time and the overall commissioning was delayed, the company had to quickly adapt to the new reality and look for ways to deal with this situation.

Development of a remote service solution in record time

Ein Ingenieur, der die Anwendungsentwicklung durchführt, der die Fähigkeiten und Erfahrungen von Skywize in der Softwareentwicklung zeigt

Development of a remote service solution in record time

To overcome this problem, we supported the client in developing a solution that enabled them to commission systems “remotely” and have them accepted by the client, so that further commissioning could be carried out despite the pandemic. This solution was developed by extending the existing IIoT platform with functions and methods for service collaboration. The development process was completed in just 6 weeks, which is a testament to the efficiency and commitment of our team.

Into the future with improved efficiency and effectiveness

Into the future with improved efficiency and effectiveness

The advantages of the remote service solution are evident. It has improved the efficiency and effectiveness of client operations and helped to ensure their success. The remote system commissioning capability proved particularly valuable as it enabled the client to continue working on projects and meeting customer requirements despite the challenges posed by the pandemic. In the future, customers will be able to take advantage of this solution to further grow their business and meet the needs of their customers even in new customer service situations.
We are proud to be involved in the development of this solution and to have contributed to its success. The development of this platform has enabled the client to adapt to the new normal and emerge stronger than ever. We are convinced that it will continue to serve well in the years to come and help to master all future challenges.
With our support, the company was able to overcome these challenges and continue to operate successfully. Developing a solution that allows systems to be commissioned remotely can be a remarkable change for the company, improving its efficiency and effectiveness. We are confident that this solution will help the company to expand its business.